Refund and Returns Policy

We are proud of our products and service, that being said, we understand that things go wrong from time to time. We have always strived to provide the best customer service possible.

Should you receive a defective package, or have any issues with your order, please contact us as we pride ourselves on our customer service – orders@beanbefore.co.uk or TEL: 01554 746491 and we will do what we can to help.

The following policy may appear strict, this is for legal purposes. Please know that we will always do everything in our power to make our customers happy.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received the payment after 10 business days, please contact us at orders@beanbefore.co.uk

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@beanbefore.co.uk

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@beanbefore.co.uk and send your item to: Bean Before PO Box 243, Llanelli, SA15 9FJ

Shipping returns

To return your product, you should mail your product to: Bean Before PO Box 243, Llanelli, SA15 9FJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.